SHIPPING & Returns

Domestic & international shipping

Ground Shipping is free on all orders shipped within the continental US.

We are happy to ship Internationally - email us at info@oakandalloydecor.com and provide a link to the desired product as well as the exact destination address. Please note, recipients of orders outside of the US are responsible for import duties and taxes upon package arrival. International transit times are not guaranteed. Not responsible for any customs fees or delays from destination country.

returns & exchanges

We hope you love your Oak & Alloy pieces! Since each piece is handmade, some variance occurs. But if something isn’t quite right, let us know and we will be happy to resolve it. Reach out at info@oakandalloydecor.com We’re glad to help you with a return or exchange. Returns for a refund must be authorized within one week of receipt. Returned products must be in original condition and shipped back with all original packaging. Please email info@oakandalloydecor.com to initiate a return. 

Payment

We accept most credit cards. All our sales transactions go through a third party that is SSL encrypted to guarantee that your payment information is protected. We do not store card information.  

sales tax                           

Orders shipped within New York will have an 8.25% sales tax applied to the order. 

privacy policy

We respect your right to privacy. We collect only the information necessary for us to complete your order, ensure deliveries to you, or to contact you regarding the status of your order. Your name and personal information will only be available to Oak & Alloy , and it will not be shared with a third party. You will always have the right to request Circle & Line, Co. to delete or correct the information held about you.  C 2022 Oak & Alloy. All information, products and designs on this site are copyrighted. You may not duplicate, sell or use any information provided to you on this site.

questions

We would love to help! You are welcome to contact us directly: info@oakandalloydecor.com for orders, customer service and general inquiries. sales@oakandalloydecor.com for wholesale questions.